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Return to shopTerms & Conditions
Welcome to Airpix Store (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.
1. General Information
1.1 Business Details
Airpix Store is located at: 5H2, BCG Towers, Seaport-Airport Road, Kakkanad, Kochi, Kerala.
For any inquiries, you can contact us at +91 9074728363 or via email at support@airpixstore.com.
Imported Product Disclosure:
By purchasing from our store, you acknowledge that the products under the brands DJI, Freewell, GoPro, Insta360, Sunnylife, and SYNCO Audio are imported and not officially supplied by the manufacturers in India.
1-Year Service Warranty:
- We provide a 1-year in-house service warranty for all products purchased from us.
- The service warranty includes free repairs or servicing for issues arising from manufacturing defects or malfunctions during the warranty period.
- Exclusions: The warranty does not cover:
- Physical damage, water damage, or damage caused by improper use.
- Unauthorized repairs or modifications.
- Consumable parts, such as batteries, unless the issue is due to a manufacturing defect.
- Customers can request warranty service by contacting our support team through the contact details provided on our website.
Manufacturer Warranty:
As these are imported products, official manufacturer warranties may not apply in India. The 1-year in-house service warranty is provided as an alternative.
Returns and Refunds:
- Our Return and Refund Policy applies to all products. Returns for manufacturing defects or damages during shipping must be initiated within the specified return window.
- Refunds or replacements will be processed as per the policy detailed on our website.
Transparency and Compliance:
- All product details, specifications, and terms of purchase are clearly stated on the website.
- We ensure compliance with Indian import and resale regulations, including payment of duties and taxes.
Customer Responsibility:
- Customers are responsible for reviewing the product specifications, warranty terms, and return policies before completing a purchase.
- By completing the purchase, customers acknowledge that they understand the products are imported and covered under the 1-year service warranty provided by us.
Limitation of Liability:
- Our liability is limited to the replacement, repair, or refund of defective products as per the applicable policies.
- We are not liable for delays caused by factors beyond our control, such as shipping disruptions or customs clearance delays.
2. Product Information
2.1 Authenticity and Warranty
We ensure all products are genuine and described accurately. Some products come with a service warranty, as certain leading brands do not directly sell in India. Warranty terms vary by product and manufacturer; please review individual product pages for specific details.
2.2 Returns Policy
We do not accept returns unless there is a manufacturing defect in the product. In such cases, the issue must be reported within 7 days of receiving the product. Proof of the defect, such as photos or videos, may be required for verification.
2.3 Pricing
Prices listed on the website exclude any payment gateway charges. Payment through UPI or bank transfer may offer additional discounts.
3. Shipping Policy
3.1 Delivery Locations
We offer delivery across India. Delivery timelines depend on your location and product availability.
3.2 Free Shipping
Free shipping is available for orders above ₹9999, unless stated otherwise.
3.3 Shipping Timelines
Products are dispatched within 1-3 business days of order confirmation. Delivery typically takes 3-7 business days but may vary depending on the shipping partner.
3.4 Delayed or Failed Deliveries
In the event of a delay or non-delivery due to unforeseen circumstances, we will notify you promptly and provide assistance.
4. Payment Policy
4.1 Accepted Payment Methods
We accept the following payment methods:
- UPI
- Bank Transfer
- Credit/Debit Cards
- Net Banking
- Wallets
4.2 Payment Gateway Charges
Payments made via gateways may incur a 2-3% fee. Customers paying via UPI or bank transfer can avail of an additional 1% discount.
4.3 Secure Transactions
Our website uses WooCommerce for a secure shopping experience, and payments are processed using industry-standard encryption protocols.
5. Privacy Policy
5.1 Data Collection
We collect and store data to enhance your shopping experience. Tools like Google Login, Google Analytics, and Facebook Pixel are used to understand user behavior and improve our services.
5.2 Personal Data
Your personal data, including name, email, phone number, and address, is stored securely and is not shared with third parties except as required for order processing and delivery.
5.3 Cookies
Our website uses cookies for functionality, analytics, and personalized marketing. You can manage cookie preferences in your browser settings.
6. Returns and Refunds
6.1 Returns
Returns are accepted only in cases of defective products. Customers must report defects within 7 days of delivery. Once verified, a replacement or refund will be processed.
6.2 Refunds
Refunds will be issued via the original payment method within 7-10 business days after approval.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase amount of the product in question.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the revised terms.
For any questions or concerns about these Terms and Conditions, please contact us at support@airpixstore.com or +91 9074728363.